No one wants to invest in a technology solution only to have to figure it all out on their own. Technology isn't always easy to learn, and no matter how well-designed a product is, there are almost always modifications that could make it better.
SaaS investments require a much deeper level of trust and commitment than other transactions. That’s why clients investing in new software should look for signs that a vendor will prioritize their business relationship during each stage of the experience.
This white paper will explore how an in-platform feedback and training tool can impact the overall client experience.