Big-box players in work-tech software talk a lot about service,
often working it into their company description or the annual
talk by an unreachable executive. But almost by definition, those
companies cannot go outside the box.
Many provide a basic standard of functionality, features, and service at a profit and they call it a day. For these providers, HCM stands for human capital management and nothing more. The experience they deliver is efficient but cold. Focused, but not friendly.